Job Summary
As an Executive – AR Caller at Maxenra, you will be responsible for managing the accounts receivable process by contacting US-based insurance companies to resolve outstanding medical claims. This voice-based role requires excellent communication skills, attention to detail, and the ability to thrive in a performance-driven environment.
Roles and Responsibilities
- Maximize insurance reimbursements for US-based healthcare providers
- Analyze root causes of claim denials, underpayments, or delays
- Monitor and reconcile aged accounts receivable
- Follow up with US-based insurance carriers regarding unpaid or delayed claims
- Identify denial patterns and execute appropriate appeal strategies
- Collaborate with clinicians and practice owners to correct claim data
- Manage assigned receivables portfolio and ensure resolution of outstanding claims
- Perform denial follow-ups and initiate appeals as required
- Escalate complex collection issues to Team Leaders and seek guidance
Job Requirements
- Education: Undergraduate Degree – preferably in Arts or Science
- Experience: 1 to 4 years in AR Calling or US Healthcare RCM
- Skills:
- Excellent English communication (verbal and listening)
- Willingness to work in US shift timings (night shift)
- Strong analytical and problem-solving abilities
- Ability to work under pressure and meet performance targets
- Specialty: Experience in Radiology billing will be an added advantage
Additional Information
This is a performance-based role with clear targets and quality benchmarks. Successful candidates will receive comprehensive training and mentorship to grow within the organization.