Job Summary
As a Trainee – AR Caller at Maxenra, you will be responsible for contacting US-based insurance companies to resolve outstanding medical claims. This voice-based role requires excellent communication skills, attention to detail, and the ability to work in a target-driven environment.
Roles and Responsibilities
- Contact US-based insurance carriers to follow up on unpaid or denied medical claims
- Learn and follow standard operating procedures for claim follow-up, documentation, and escalation
- Accurately capture call outcomes and update claim status in the RCM systems
- Understand basic denial reasons and initiate reprocessing or resubmission where instructed
- Escalate unresolved or complex issues to Team Leaders for guidance
- Maintain call quality standards by following scripts, compliance rules, and HIPAA guidelines
- Achieve daily and weekly productivity targets for number of calls and resolution rate
- Participate in training sessions to improve communication, system usage, and AR process knowledge
- Collaborate with internal teams to obtain missing information for claim resolution
- Maintain a positive and professional attitude in all payer interactions
Job Requirements
- Education: Undergraduate Degree – preferably in Arts or Science
- Skills:
- Excellent English communication (verbal and listening)
- Willingness to work in US shift timings (night shift)
- Strong analytical and problem-solving abilities
- Ability to work under pressure and meet performance targets
Additional Information
This is a performance-based role with clear targets and quality benchmarks. Successful candidates will receive comprehensive training and mentorship to grow within the organization.